Frequently Asked Questions
Find answers to common questions about Elite Tours
Booking & Reservations
Browse experiences, select your preferred date and number of guests, then complete the secure checkout process. You'll receive instant confirmation via email.
Yes! Most experiences accommodate groups. Check the maximum group size on each experience page. For larger groups, contact us for custom arrangements.
We recommend booking at least 3-7 days in advance, especially during peak season. However, some guides offer same-day bookings based on availability.
You can message the guide directly to check alternative dates or browse similar experiences with other guides.
Payment & Pricing
We accept M-Pesa, Visa, Mastercard, American Express, and PayPal. All payments are processed securely.
Prices are displayed in both USD and KES. You can toggle between currencies. Exchange rates are updated daily.
No hidden fees! The total price shown at checkout includes all costs. A small service fee is added to support platform operations.
Payment is processed immediately upon booking confirmation. Refunds for cancellations follow our cancellation policy.
Local Guides
All guides undergo background checks, identity verification, and training. They must maintain high ratings and follow our community standards.
Yes! Use our messaging system to ask questions and discuss your preferences before booking.
Most guides speak English and Swahili. Many also speak additional languages. Check each guide's profile for language details.
Visit our "Become a Guide" page to apply. You'll need to complete verification, training, and create your guide profile.
Safety & Security
Yes! We verify all guides, use secure payment processing, and have 24/7 support. We also provide safety guidelines for tourists.
Verified guides, emergency contact system, real-time booking tracking, insurance requirements for guides, and 24/7 support team.
Contact our 24/7 support immediately via phone or WhatsApp. We'll assist with any issues and ensure your safety.
We strongly recommend comprehensive travel insurance covering medical emergencies, trip cancellations, and personal belongings.